Terms and Conditions
PRIVACY POLICY By accessing the website located at the address https://cafedesanluis.com/ (hereinafter, the "Website"), which is property of Víctor Ramírez Badilla, (hereinafter Café San Luis), domiciled in Monteverde, Costa Rica and/or any of the pages that can be accessed through the site, the user assumes the commitment to follow and comply with the terms and conditions that will be indicated below. By accepting the terms and conditions, you accept the privacy policy, which is an integral part of these. For Café San Luis it is very important to protect the information of our clients and visitors. This document contains our general policy for the processing of personal information and data, and its purpose is to communicate and inform what information we collect and for what purposes, how we use it, when we share it and how we protect it, as well as the rights that assist the users. holders of the information and the procedures to exercise them. The owners of the personal data accept the processing of their personal data in accordance with the terms of this Privacy Policy and authorize us to the terms of this policy when they provide the data through different means or when they browse web pages. This document is an integral part of the Terms and Conditions of https://cafedesanluis.com/ By accepting the General Terms and Conditions at the time of registration, you also accept the policies contained herein. Terms and conditions Café San Luis. All clients must reserve in advance to check availability. All reservations must be paid, the client must present proof of payment to receive the service. Last minute reservations will be accepted only if there is availability and must pay for the service before the service time, the payment must be credited immediately. Café San Luis follows all the protocols established by the Ministry of Health for adequate hygiene and cleaning. Clients with symptoms of this, or with fever will not be able to take the tour for everyone's safety. Activities are offered in English and Spanish. Shared activities have pre-established schedules. All reservations must indicate: date, name of the client, passport/ID, language, number of people, age, nationality. The payment methods for the services offered by Café San Luis are by deposit and virtual payments, paypal; Payment must be made for 100% of the total amount established, plus taxes. Café San Luis, after receiving proof of payment, the client will be provided with the itinerary of activities and instructions to follow. According to the package paid. - Modification, only notified more than 48 hours before service = no charge for modification. - Notice of date modification less than 48 hours before departure will be penalized. - Cancellation notice more than 48 hours before the service = no cancellation fee. - Cancellation notice outside of 48 hours of service including advance reservations (services booked outside of 48 hours) = 100% cancellation charge. No show = 100% cancellation charge. - 15 minutes maximum waiting time to start the tour. - In case of legal disputes between both parties (Clients/ Café San Luis) both agree to follow the alignment of legal jurisdiction of the Republic of Costa Rica. All money refunds are made to the same card with which the purchase is made. - INFORMATION AND PERSONAL DATA WE COLLECT
The personal data we collect is the following, among others:
a) Name and surname
b) Citizenship card
c) email
d) Date of birth
e) Identification number, whether of a Costa Rican citizen, residence card or passport.
f) Gender
g) Contact telephone number
h) Information necessary to provide the client, including the name of the user of the electronic platform, contacts in cases of accident or any other contingency.
i) Information required by representatives of the sales areas in order to respond to customer requests or complaints.
The provision of our services is not conditional on the delivery of this sensitive information. According to law 8968 “LAW FOR THE PROTECTION OF PERSONS AGAINST THE PROCESSING OF THEIR PERSONAL DATA”, regarding the section included in said law that deals with SENSITIVE DATA.
All Café San Luis databases are stored on a server.
only for storage, security and control purposes. Café San Luis only uses customer information to transmit it to the providers of the services contracted by the USER and not to transfer or market it to third parties unrelated to these services.
The information provided was kept for the maximum period necessary to allow us to comply with the legal and/or contractual obligations under our charge, especially in accounting, contractual, fiscal and tax matters or to comply with the provisions applicable to administrative, accounting, fiscal, historical and legal information.
We assume the veracity of the information provided and we do not verify, nor do we assume the obligation to verify, the veracity, validity, sufficiency and authenticity of the data provided to us. Therefore, we do not assume responsibility for damages and/or losses of any nature that could arise from the lack of veracity, validity, sufficiency or authenticity of the information, including damages that may be due to homonymy or impersonation of the information. identity. If you provide us with personal information about a person other than yourself, such as your spouse or co-worker, we understand that you have that person's permission to provide us with their information.
By registering and/or browsing our website, our clients, USERS and/or visitors to the page expressly state that they are aware of these policies and accept them, and give their consent for their information to be processed.
- WHAT PURPOSE DOES THE PROCESSING OF PERSONAL DATA HAVE?
If you provide us with personal data, it helps us use this information for the purposes indicated in accordance with the provisions of this Privacy Policy, and we will not proceed to transfer or disclose it outside of our databases unless:
a) You do not authorize us to do so
b) It is necessary to allow our contractors, suppliers or agents to provide the services we have entrusted to them.
c) It is used by us or third parties to provide you with our products or services.
d) Is delivered to entities that provide marketing services on our behalf or to other entities with which we have joint marketing agreements.
e) Is related to a merger, consolidation, acquisition, divestiture or other restructuring process
f) As necessary or permitted by law or for the purposes developed in this privacy policy.
By accepting this Privacy Policy, the owners of the data collected authorize us to process them, partially or totally, including collection, storage, recording, use, circulation, processing, deletion, transmission and/or transfer. . . to third parties (service providers) of the data provided, for the execution of activities related to the services and products acquired, such as processing, confirming, fulfilling and providing the services and/or products acquired, directly and/or with the participation of third party suppliers of products or services as well as to promote and advertise our activities, products and services, carry out transactions, make reports to the different national administrative control and surveillance authorities, police authorities or judicial authorities, banking entities and/or companies . insurance companies, for internal and/or commercial administrative fines such as market research, audits, accounting reports, statistical analysis, making the reservation, modifications, cancellations and itinerary changes. , attention to queries, complaints and claims and other products and services, payment of compensation and compensation, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and other purposes indicated in this document, among others. for internal and/or commercial administrative purposes such as market research, audits, accounting reports, statistical analysis, making the reservation, modifications, cancellations and changes of itinerary, attention to queries, complaints and claims for products and services, payment of compensation and indemnities, accounting records, correspondence, processing and verification of credit cards, debit cards and other payment instruments, identification of fraud and prevention of money laundering and of other criminal activities and other fines indicated in this document, among others. for internal and/or commercial administrative fines such as market research, audits, accounting reports, statistical analysis, making the reservation, modifications, cancellations and itinerary changes , handling queries, complaints and claims for products and services, payment of compensation and indemnities, accounting records, correspondence, processing and verification of credit cards. , debit and other payment instruments, identification of fraud and prevention of money laundering and other criminal activities and other fines indicated in this document, among others. attention to queries, complaints and claims and other products and services,
In our activity, we are required to provide a series of passenger data to the authorities that regulate public land transportation, before the departure of buses or upon arrival in each destination city or at any time after execution. . . . the transport contract. As a general rule, the information refers to the identity data of the passengers traveling on board, as well as those contained in their respective travel documents (national ID, residence ID, or passport) or in relation to the goods transported.
Furthermore, our clients and USERS, in their capacity as owners of the data collected, by accepting this privacy policy, authorize us to: Use the information received
for marketing fines of their products and services, and the products and services. . from third parties with whom we have a business relationship.
Provide personal data to the police or judicial control and surveillance authorities, pursuant to a legal or regulatory requirement and/or use or reveal this information and personal data in defense of your rights and/or your assets as soon as said defense has relationship with the products and/or services contracted by its clients and users.
Allow access to information and personal data to auditors or third parties hired to carry out internal or external audit processes specific to the commercial activity we carry out.
Consult and update personal data, at any time, in order to keep said information updated.
Contract with third parties the storage and/or processing of information and personal data for the correct execution of the contracts entered into with us, under the security and confidentiality standards to which we are obliged.
Receive electronic communications with advertising and commercial news from https://cafedesanluis.com/ and the products or services it markets or promotes. https://cafedesanluis.com/ makes available to the USER the means of contact referred to in the previous paragraph so that they can revoke their consent. Children and adolescents who are minors may be USERS of the products and services we offer, as long as they act through or duly authorized by their parents or by those who have parental authority over the minor. We will ensure the appropriate use of the personal data of minor children and adolescents, guaranteeing that the best interest of their child and their fundamental rights are respected in the processing of their data and, as far as possible, - SECURITY AND CONFIDENTIALITY Café de San Luis
The sending and forwarding of data carried out by the USER through https://cafedesanluis.com/ or the information that Café San Luis collects and processes is protected by electronic security techniques on the network. Likewise, the data provided and stored in our databases is also protected by security systems that prevent access by unauthorized third parties to them. Café San Luis makes its best efforts to have the most up-to-date procedures for the effectiveness of security systems. In this sense, we rely on security technological tools and implement industry-recognized security practices, including: transmission and storage. of sensitive information through secure mechanisms, such as encryption, use of secure protocols; assurance of technological components, restriction of access to information to only authorized personnel, information backup, secure software development practices, among others.
We have established information security policies, procedures and standards, the objective of which is to protect and preserve the integrity, confidentiality and availability of information, regardless of the medium or format where it is located, its temporary or permanent location or the way in which it is stored. It is transmitted by sea.
- MODIFICATIONS AND VALIDITY OF THE PRIVACY POLICY
We may modify the terms and conditions of these privacy and confidentiality policies and/or email sending practices at any time. If any material changes to our privacy policies, we will notify you on the website and post an updated version of the privacy policies. The databases will be valid indefinitely, in accordance with the purposes and uses of the information.